Return & Exchange Policy

At Tirestock, we want our customers to be satisfied with their purchase. If you need to return or exchange a product, please review the conditions below before contacting us.

 

A return or exchange may be accepted when the product is unused, unmounted, uninstalled, and in its original condition, and when all requirements of this policy are met.

 

If you believe your order qualifies for a return or exchange, please contact Tirestock as soon as possible with your order information and the reason for your request.

Customers may request a return or exchange within [30 days] of the purchase date, provided that the applicable conditions are met.

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Before placing an order, customers are responsible for verifying:

• Tire size and dimensions

• Tire brand and model

• Load rating and speed rating

• Quantity ordered

• Vehicle compatibility and fitment

• Billing information

 

Tirestock is not responsible for errors made by customers when selecting a product or entering incorrect order information.

 

Products being returned must be brand new, unused, unmounted, and uninstalled, unless the return is being requested because the product is defective or Tirestock provided the wrong product.

 

Applicable return, handling, or administrative fees may apply.

The following products or services may not be eligible for a refund or exchange:

• Tires that have been mounted, installed, or used

• Products damaged after purchase due to customer handling or installation

• Installation or mounting services that have already been performed

• Studding services that have already been performed

• Administrative or transaction fees

• Handling fees

• Products identified as final sale or sold as-is

 

If a returned product shows signs of use, mounting, installation, or damage, Tirestock reserves the right to refuse the return.

Before purchasing wheels or rims, customers are responsible for confirming that the selected product is compatible with their vehicle.

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Customers should verify wheel fitment before mounting tires or using the wheels on their vehicle.

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Unless otherwise stated, wheels and rims may not be eligible for return once tires have been mounted on them or they have been installed or used beyond a fitment test.

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Accessories such as wheel bolts, center rings, valves, sensors, and similar items may be non-returnable once installed or used, except where the product is defective.

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Applicable fees may apply to eligible returns where the product shows signs of handling or installation.

Tirestock orders are pickup-only.

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Customers should inspect their order when picking up their products and confirm that the merchandise received matches the order.

 

If the wrong product was provided by Tirestock, or if a product is found to be defective, please notify Tirestock as soon as possible so that the issue can be reviewed and an appropriate solution can be arranged.

 

For customer-requested returns or exchanges, the customer is responsible for bringing the product back to Tirestock in accordance with this Return & Exchange Policy.

If you receive a product that appears to be defective, please contact Tirestock before using or installing the product whenever possible.

 

Product warranties are generally provided by the applicable manufacturer and are subject to the manufacturer's warranty terms and conditions.

 

Tirestock may assist customers with the warranty process where applicable. Warranty claims may be subject to the manufacturer's inspection and warranty requirements.

 

Customers may be asked to provide photographs, product information, order details, or other information needed to evaluate a defect or warranty claim.

If you need to cancel an order, please contact Tirestock as soon as possible.

Cancellation requests may be accepted before the order has been prepared or made available for pickup, subject to the circumstances of the order.

Once an order has been prepared for pickup, cancellation may no longer be possible and the request may instead be handled under the applicable return policy.

Applicable transaction, handling, or administrative fees may apply.

Once an approved return has been received and inspected, Tirestock will determine whether the product meets the requirements of this Return & Exchange Policy.

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

 

For credit-card purchases, the refund will be credited back to the original credit card used for the transaction.

 

Please allow additional processing time for the refund to appear on your account. The time required for a refund to appear may vary depending on the payment provider and the customer's financial institution.

Before ordering tires, wheels, or accessories, please make sure that you have selected the correct product and that it is compatible with your vehicle.

 

If you are unsure about the correct tire size, wheel fitment, or product compatibility, we recommend contacting Tirestock before placing your order.

 

Tirestock reserves the right to review and determine the eligibility of a return or exchange in accordance with this policy and applicable laws.